Question 1

What is Tripmedics?

Accepted Answer

Tripmedics is a marketplace that lets you search for medicines, compare partner pharmacies, and get your order delivered — all in one place.

Question 2

Where do you currently deliver?

Accepted Answer

We currently serve Lekki, Victoria Island, and Ikoyi, Lagos.

Question 3

Do I need a prescription to order?

Accepted Answer

Only for medicines marked 'Prescription Required.' You'll be prompted to upload your prescription securely at checkout for those items.

Question 4

How long does delivery take?

Accepted Answer

Delivery times vary by pharmacy and are shown before you complete your order.

Question 5

Is my payment secure?

Accepted Answer

Yes — all payments are processed through a licensed payment provider. Tripmedics does not store your card details.

Question 6

How is my health information protected?

Accepted Answer

Prescription and medical information is encrypted by default. Tripmedics does not have routine access to this data — see our Privacy Policy for details.

Question 7

How do I become a partner pharmacy?

Accepted Answer

Visit our 'Apply to join' page to start the registration process.